Crisis Support

Crisis Counseling Support

Crisis sessions are available both in person, and through telehealth for students not currently on campus.

If you feel you need to speak with someone sooner than the next available appointment, please call (510) 885-3735, or email shcscounseling@csueastbay.edu for a same-day crisis appointment.  These are available from 1-2pm and 3-4pm each day, and will be scheduled in the order they are requested.  

Crisis sessions are 30 minutes long, and will focus on assessment and planning for an immediate situation.  If a student wants a longer appointment and can wait, they are advised to schedule a regular counseling session.

After-hours phone crisis support:

When the center is closed, students can call (510) 885-3735 and dial option 2 to be connected with a trained phone counselor.  This service will send Counseling a message after each call in case follow up is needed.  If you have any feedback about your experience with this phone service, please email us at shcscounseling@csueastbay.edu.

Staff, faculty, and community members can also call this service for guidance about how to support a student in distress.

In addition, see below for immediate phone crisis support.

Additional Crisis Resources

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    988 Suicide & Crisis Lifeline Call or text 988.  Chat 988lifeline.org
    National Suicide Prevention Lifeline 800-273-8255 (TALK)                                                       
    Alameda County Crisis Support  800-309-2131
    Contra Costa County Crisis Center 800-833-2900
    San Francisco Suicide Prevention 415-781-0500
    San Mateo County Crisis Line 650-579-0350
    Santa Clara County Suicide and Crisis              855-278-4204
    Samaritans Helpline 877-870-4673 (HOPE)

    Crisis text support is also available by texting 741741.  A trained counselor will respond by text.

  • If you or a loved one are moving into a mental health crisis and you have concerns about engaging with the police, these are some alternative resources.  These mobile crisis teams and community action teams are trained to de-escalate a crisis and connect people with the resources that they need.  Please note that Cal State University East Bay is not associated with any of these organizations and that this resource list is not an endorsement.

    For resources in additional cities,  provides a searchable database of resources by geographic location.

    Alameda County

    Mon-Fri 8am-6pm.

    (510) 891-5600

      Oakland

    Wednesday - Sunday, 8:00 PM to 12:00 AM

    (510) 999-9MH1 (call or text)

      Berkeley

    Sunday, Monday, Wednesday, Thursday and Friday 11:30 a.m. to 10:00 p.m. 

    (510) 981-5900

    Contra Costa County

    (844) 844-5544

    Humboldt County

    Daily from 8 a.m. to 7 p.m.

    (707) 445-7715

    Los Angeles County

    (800) 854-7771

    Marin County

    Monday through Friday 8 a.m. – 9 p.m. and Saturday from 1:00-9:00 p.m. 

    (415) 473-6392 

    After hours support through Crisis Stabilization Unit 

    (415) 473-6666  

    Merced County

    (209) 381-6819

    Orange County

    (855) 625-4657

    Sacramento County

    Call or text 988

    San Francisco County

    - Mobile Crisis Team

    (888) 246-3333 (24/7)

    Santa Clara County

    Call (800) 704-0900, press 1

    Shasta County


    Mobile crisis services are available 24/7, to all ages, county-wide

    (530) 238-7133

  • Creating a safety plan when you are not in crisis can help you remember your resources and coping strategies if a crisis does arise.  Consider sharing your plan with your support system so that they can help you stay safe and access other trusted resources.

    Strength-Based Safety Plan (Adapted by Dr. David Emmert)

    Personal Crisis Plan (Wellness Recovery Action Plan from )

    SAGE Response to a Psychosocial Crisis (developed by )

    Sample Advance Mental Health Directive